Handicapped Access

Office Hours

Our Rome office hours are from 8:30 a.m. to 5:00 p.m., Monday through Friday.

Environment

Due to the sensitivity of many of our patients to different odors, we ask that perfumes not be worn in our office.

This is a SMOKE-FREE office.

Phone Calls

Phone calls for appointments, routine prescription refills, and lab test results should be made during office hours.

When you call the office for an appointment, please tell the receptionist if that appointment is for an office visit, lab work, chemotherapy, or radiotherapy. You may be placed on hold for a very short time while your call is transferred to your doctor's secretary, the Infusion Center or to Radiotherapy.

So that we may give your call our full attention and perhaps make arrangements for care, your phone call may not be returned until the end of the day.

If you feel that your question or problem is urgent, please let the secretary know and we will make every attempt to get back to you immediately.

If you need assistance after office hours, call our main number at 315-339-5783. The answering service operator will have our nurse or doctor return your call. A nurse practitioner and a doctor are on call during off-hours, weekends, and holidays. They are available for any questions or problems you may have when the office is closed. If the nurse or doctor has not returned your call within 20 minutes, please call the answering service a second time.

Reception Area

Every time you enter our Reception Area, please give your name to the receptionist. She will immediately report your arrival to the area where you will receive your care. This will help prevent unnecessary waiting.

Please keep in mind that we cannot be responsible for personal items left in our office.

Patient Lobby

We offer a variety of free informational health-related brochures and pamphlets for you to take home. Coffee and tea are also available.

We try to keep our patients' wait time to minimum. Please tell the receptionist if you wait longer than 20 minutes. If you are too ill to stay in the Patient Lobby until your appointment, please ask the receptionist to arrange for a nurse to assist you.

Restrooms

Restrooms are located near the Reception area.

This a SMOKE-FREE office. Please do not smoke in the restrooms .

Visitors

Friends and family members are always welcome to accompany you. However, we do ask that you not bring anyone who is ill. Many of our patients have difficulty fighting infections. We also prefer that children remain at home, for their safety and the safety of our patients. If they must come with you, please supervise them closely.

Infusion Center/ Radiotherapy Center

If your treatment plan requires chemotherapy, radiotherapy, or other treatments, our Infusion Center and Radiotherapy Centers will provide you with additional information.

Hospitals

If you must be seen in an emergency room or be admitted to a hospital, you will be directed to one of the following four hospitals: Community General Hospital of Greater Syracuse, Crouse Hospital, St. Joseph's Hospital Health Center or Rome Memorial Hospital.

Clinical Staff

In order to provide you with the best possible care, each physician works closely with a team of specially trained radiation therapists, registered nurses, nurse practitioners, technicians, dosimetrists, and physician assistants. You may be seen by one or all of these providers during the course of your treatment.

Social Work Services

Our social worker is available at the Metro Center to assist you with information and referral, to provide individual and family psychotherapy, and to facilitate our support groups. Please speak with your physician or nurse if you are interested in more information about these services.

Nutrition Counseling

Our registered dietician is available to provide you with nutrition education and counseling about healthy eating, preventive nutrition and medical nutrition therapy. Please speak with your physician or nurse if you are interested in receiving more information about these services.

Meeting Your Needs

If you have any concerns or problems which have not been handled to your satisfaction, please call or write the following staff members:

Treatment/Medical Concerns: Janet Ricciardiello

Radiation Therapy Concerns: Janet Ricciardiello

Infusion Center Concerns: Janet Ricciardiello

Laboratory Concerns: Kim Roddy

Secretarial Concerns: Janet Ricciardiello (i.e., appointments, calls, etc.)

Billing/Insurance Concerns: Kim DeRosa

You may also contact Maryann Roefaro, Chief Executive Officer