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As a new patient you will meet with our Patient Financial Counselor and complete a patient information form. The Patient Financial Counselor will verify your insurance information. Please bring your insurance identification card(s) with you. A photocopy will be placed in your billing file.
If you are covered by more than one insurance company, please let us know which company is the primary carrier. This will help to avoid any delays in receiving benefits. If there is any change in your health coverage, please contact the office to update your records.
We participate with most major insurance companies and will submit claims to your carrier on your behalf.
Some insurance companies require you to use a specific laboratory or to obtain referrals or pre-authorization for office visits, hospital admissions, and treatment. It is your responsibility to obtain the initial referral and bring this with you on the first day of your first visit. If you need assistance with your insurance requirements, our staff will make every effort to help you.
Co-payments are payable at the time of your visit. We accept Visa, MasterCard, Discover, and American Express. We will be happy to assist you in developing a payment plan.
Please call our Patient Financial Counselor if you have questions or need assistance in coordinating and filing claims with your insurance company.
Please be assured that your confidentiality will be respected at all times.
For questions regarding your bill, please call the billing office at (315) 234-2812. If calling from outside the 315 area code, please dial 1-888-777-2812.
Office hours 8:30 am and 5:00 pm.
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